NEW RESORT
POLICY
As we are ready to welcome you to InterContinental Pattaya Resort, a tropical beach oasis in Pattaya, we have taken the necessary steps and measures to ensure that we are providing a truly safe destination for everyone.
After working closely with local authorities and undergoing rigorous inspections, we are proud to announce that InterContinental Pattaya Resort is SHA-certified – a mark of quality certification by the Tourism Authority of Thailand that recognises our service standards and excellence in health and safety measures.
That being said, we are following a comprehensive list of health and safety practices that include, but are not limited to:
- According to Thailand's government policy, the use of face masks is voluntary in all areas. However, the hotel continues providing the face mask upon request.
- Regular sanitisation of guest rooms with hospital-grade disinfectants
- Frequent disinfection protocols of high contact points in public areas, including elevator buttons, restrooms and hand railings
- Provision of alcohol-based hand sanitisers in all guest contact areas
- Implementation of social distancing measures in all public areas, including restaurants, spa and Planet Trekkers
- QR Code available for online dining menu, in-room service and resort information for all guests. Express checkout is also available
- Constant training on proper hygiene and regular updates from local authorities and World Health Organisation
While some of our facilities and services may be limited during this time, please know that our heartfelt commitment to our guests remains unchanged. We advise our guests to make reservations for our restaurants, spa and Planet Trekkers beforehand, as we have limited the capacity in these venues. You can find out more about our operating hours below.
As our teams pride themselves on providing True Hospitality for everyone, our utmost priority is the health and safety of our guests and colleagues. If you have any questions, please don’t hesitate to reach out to us at icpattaya@ihg.com
We would like to thank you in advance for your patience and understanding, and we look forward to welcoming you to our hotel soon.
IHG TRAVEL ADVISORY
For more information, find out more about IHG’s travel advisory policy for more details.
OPERATION HOURS
Elements Restaurant
Monday - Thursday
- Breakfast from 06.30 AM - 10.30 AM
- Lunch from 12.00 PM - 4.00 PM
- Dinner from 5.00 PM - 10.00 PM
Friday - Sunday
- Breakfast from 06.30 AM - 11.00 AM
- Lunch from 12.00 PM - 4.00 PM
- Dinner from 5.00 PM - 10.00 PM
- Marvelous BBQ seafood buffet on Saturday from 06.00 PM - 10.00 PM
INFINITI RESTAURANT
- Open daily from 11.00 AM - 11.00 PM
(Last order at 10.00PM)
- Happy Hour from 07.00 PM - 08.00 PM
IN-ROOM DINING SERVICE
- Operating Hours: Open daily 24 hrs.
LATITUDE
- Open for private functions only
PREMIUM MOO-KA-TA ON THE BEACH
- At Beachfront: open daily from 05.30 PM - 09.00 PM. Please make a reservation at least 1 day in advance.
- Happy Hour: open daily from 05.00 PM – 07.00 PM
- At Pool Villa - A private dining option in Pool Villa is available for the guests who book and stay in Pool Villa only. Please make a reservation in advance.
- At In-Room Dining, only for guests who book a Junior Suite. Please make a reservation in advance.
CLUB INTERCONTINENTAL
- Open daily from 06.30 AM – 10.30 PM
- Breakfast: open daily from 6.30 AM – 11.00 AM
- Afternoon Tea: open daily from 02.00 PM – 04.00 PM
- Evening Cocktails: open daily from 07.00 PM – 09.00 PM
FACILITIES
POOL & LAGOON
- Open daily from 07.00 AM – 08.00 PM
- Happy Hour from 05.00 PM – 07.00 PM
PRIVATE BEACH
- Open daily from 09.00 AM – 07.00 PM
AMBURAYA SPA
- Open daily from 10.00 AM - 09.00 PM
*Advance reservation is required.
SHUTTLE BUS SERVICE
Round I
- Leaving from resort at 11.00 am
- Picking up at Central Festival Shopping Mall at 11.30 am
Round II
- Leaving from resort at 12.30 pm
- Picking up at Central Festival Shopping Mall at 1.00 pm
Round III
- Leaving from resort at 2.00 pm
- Picking up at Central Festival Shopping Mall 2.30 pm
Round IV
- Leaving from resort at 4.00 pm
- Picking up at Central Festival Shopping Mall 4.30 pm
Round V
- Leaving from resort at 5.30 pm
- Picking up at Central Festival Shopping Mall 6.00 pm
Round VI
- Leaving from resort at 7.00 pm
- Picking up at Central Festival Shopping Mall 7.30 pm
Round VII
- Leaving from resort at 8.30 pm
- Picking up at Central Festival Shopping Mall 9.00 pm
(Special note: The shuttle bus service is required the advanced reservation)
PLANET TREKKERS KIDS CLUB
Open daily from 9.00 AM - 5.00 PM
Close for a deep cleaning and disinfection: 12.00 PM – 2.00 PM
**Guests must wash hands before use facility.
FITNESS CENTRE
Open daily 24 hrs.
Please maintain social distancing while using the fitness centre. For the well-being of our guests, we are providing frequent disinfection protocols of high contact points and sanitisation of fitness centre.
BUSINESS CENTRE
Open daily from 6.00 AM - 9.00 PM
Resort credits are applicable for the following services and facilities
- Dining at the restaurant (Infiniti)
- In-room dining
- Minibar
- Moo-ka-ta by the beach
Important note
- Resort credit is not applicable for takeaway order
- Resort credit must be redeemed during stay period only
- The resort credit is not transferrable or redeemable for cash
- The resort credit must be utilized by 3 pm on the second day of stay. Any unutilized resort credit will be forfeited, and it cannot be carried forward to the next booking
- Guest is required to settle the balance should the amount exceeds credit limit upon departure
- The resort credit is not applicable in conjunction with promotion and discounted offer.
The resort reserves the right to modify the services and change the above terms and conditions from time to time which depend on the situation at any time without prior notice.
