NEW RESORT
POLICY
As we are ready to welcome you to InterContinental Pattaya Resort, a tropical beach oasis in Pattaya, we have taken the necessary steps and measures to ensure that we are providing a truly safe destination for everyone.
After working closely with local authorities and undergoing rigorous inspections, we are proud to announce that InterContinental Pattaya Resort is SHA-certified – a mark of quality certification by the Tourism Authority of Thailand that recognises our service standards and excellence in health and safety measures.
That being said, we are following a comprehensive list of health and safety practices that include, but are not limited to:
- Temperature checks at our resort entrance for guests and at the employee entrance for our fellow colleagues
- Guests and employees must wear face masks in public areas of the resort
- Regular sanitisation of guest rooms with hospital-grade disinfectants
- Frequent disinfection protocols of high contact points in public areas, including elevator buttons, restrooms and hand railings
- Provision of alcohol-based hand sanitisers in all guest contact areas
- Implementation of social distancing measures in all public areas, including restaurants, spa and Planet Trekkers
- QR Code available for online dining menu, in-room service and resort information for all guests. Express checkout is also available
- Constant training on proper hygiene and regular updates from local authorities and World Health Organisation
While some of our facilities and services may be limited during this time, please know that our heartfelt commitment to our guests remain unchanged. We advise our guests to make reservations for our restaurants, spa and Planet Trekkers beforehand, as we have limited the capacity in these venues. You can find out more about our operating hours below.
As our teams pride themselves on providing True Hospitality for everyone, our utmost priority is the health and safety of our guests and colleagues. If you have any questions, please don’t hesitate to reach out to us at icpattaya@ihg.com
We would like to thank you in advance for your patience and understanding, and we look forward to welcoming you to our hotel soon.
IHG TRAVEL ADVISORY
For more information, find out more about IHG’s travel advisory policy for more details.
OPERATION HOURS
BREAKFAST
- Breakfast Around the Clock: Serve to your room at anytime through In-room Dining service from 06.00 AM - 11.00 PM
ELEMENTS RESTAURANT
- Breakfast from 06.30 AM - 11.00 AM
- Takeaway Service from 06.00 AM - 09.00 PM
- All Day A La Carte: Sunday - Thursday from 11.00 AM - 04.00 PM | Friday from 11.00 AM - 09.00 PM | Saturday from 11.00 AM - 10.00 PM
- Marvelous BBQ Seafood Buffet on Saturday from 05.30 PM - 10.00 PM
INFINITI RESTAURANT
- Open daily from 11.00 AM - 11.00 PM
- Happy Hour from 07.00 PM - 08.00 PM
- Premium BBQ Seafood: Friday and Saturday from 06.00 PM - 10.00 PM
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IN-ROOM DINING
- Operating Hours: Daily from 06.00 AM – 11.00 PM
FOOD DELIVERY SERVICE
LATITUDE
- Open for private functions only
PREMIUM MOO-KA-TA ON THE BEACH
- At Beachfront - Open daily from 05.00 PM - 09.00 PM (Limit to a maximum of 5 dining tables per day, make a reservation at least 1 day in advance)
- At Pool Villa - A private dining option in Pool Villa is available for the guests who book and stay in Pool Villa only. Please make a reservation in advance.
CLUB LOUNGE
Open daily from 11.00 AM - 09.00 PM
- Breakfast for Club InterContinental
guests at Elements Restaurant or Serve
to your room at anytime through In-room Dining service from
6.00 AM – 11.00 PM
- Club InterContinental Afternoon Tea: Open daily from 02.00 PM – 04.00 PM
- Club InterContinental Evening Cocktails: Open daily from 07.00 PM – 09.00 PM
FACILITIES
SERENITY POOL | SPLASH POOL | SPIRITUALITY LAGOON POOL
- Open daily from 07.00 AM - 08.00 PM
PRIVATE BEACH
- Open daily from 09.00 AM - 07.00 PM
AMBURAYA SPA
Open daily from 10.00 AM - 09.00 PM
*Advance reservation required
PLANET TREKKERS KIDS CLUB
Open daily from 09.00 AM - 05.00 PM as following time:
09.00 AM – 10.30 AM Round 1
10.30 AM – 12.00 PM Round 2
12.00 PM – 02.00 PM Close for cleaning
02.00 PM – 03.30 PM Round 3
03.30 PM – 05.00 PM Round 4
*Advance reservation required. We limit number of people 4 family (Adults 4 persons and children 8 persons) per round. Guests must wear face masks all the time and wash hands before use facility.
FITNESS CENTRE
Open daily 24 hrs.
Please maintain social distancing while using the fitness centre.
For the well-being of our guests, we are providing frequent disinfection protocols of high contact points and sanitisation of fitness centre.
BUSINESS CENTRE
Open daily from 6.00 AM - 9.00 PM
*Maximum 1 guest / 2 hours usage
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Resort
credits are applicable for the following services and facilities
- Dining at the restaurant (Infiniti)
- In-room dining
- Minibar
- Mookata by the beach
Important note
- Resort credit is not applicable
for takeaway order
- Resort credit must be redeemed
during stay period only
- The resort credit is not
transferrable or redeemable for cash
- The resort credit must be utilized
by 3 pm on the second day of stay. Any unutilized resort credit will be
forfeited, and it cannot be carried forward to the next booking
- Guest is required to settle the
balance should the amount exceeds credit limit upon departure
- The resort credit is not
applicable in conjunction with promotion and discounted offer.
The
resort reserves the right to modify the services and change the above terms and
conditions from time to time which depend on the situation at any time without
prior notice
